Privacy Policy

1. Who this policy covers

This policy applies to StarRise websites, accounts, member profiles, services, marketplace transactions, Talent Fund activity, opportunities, support requests, and related platform features operated by FAM Entertainment.

2. Information StarRise collects

• Account information: email address, authentication records, account identifiers, and sign-in activity.
• Profile information: display name, name, biography, location, website, talent category, roles, profile image, and other details you choose to publish.
• Content and activity: services, products, files, campaign information, opportunities, applications, collaboration requests, reviews, and messages submitted through platform features.
• Transaction information: order references, items, amounts, payment and payout status, refunds, Stripe account references, and transaction dates. StarRise does not store complete payment-card numbers.
• Support information: the category, subject, message, related order reference, status, and account connected to a support request.
• Technical information: information needed for security and delivery, such as browser storage, device or browser details, network information, request logs, timestamps, and error records.

3. How information is used

• Provide accounts, profiles, listings, purchases, downloads, services, opportunities, support, and community features.
• Process and document payments, refunds, fees, seller earnings, and connected-account payouts.
• Authenticate members, prevent fraud or abuse, investigate problems, and protect StarRise and its community.
• Send account, order, payment, payout, support, safety, and policy notifications.
• Maintain platform records, comply with legal obligations, and improve reliability and usability.

4. Public information

Information intentionally published in a member profile, listing, opportunity, review, campaign, or other public area may be visible to visitors and other members. Do not publish private contact, financial, identity, or safety-sensitive information that you do not want others to see.

5. When information is shared

StarRise may share information only as reasonably necessary:

• With buyers, sellers, supporters, talent, or other members involved in a transaction or platform interaction.
• With service providers that support hosting, authentication, databases, file delivery, payments, fraud prevention, communications, and technical operations, including Supabase, GitHub Pages, and Stripe.
• To comply with law, valid legal process, payment-provider requirements, or requests needed to protect rights, safety, and platform integrity.
• In connection with a reorganization, financing, acquisition, or transfer of the platform, subject to appropriate protections.

StarRise does not sell personal information for money.

6. Payments and Stripe

Stripe processes payment and payout information under its own privacy practices. StarRise receives transaction identifiers, status information, amounts, and connected-account readiness needed to provide receipts, downloads, refunds, seller records, and payouts.

7. Browser storage and essential technology

StarRise and its service providers may use essential cookies, local browser storage, session tokens, and similar technology to keep members signed in, remember necessary settings, secure requests, and operate platform features. Blocking essential storage may prevent account or checkout features from working.

8. Retention

Information is kept for as long as reasonably necessary to provide StarRise, maintain transaction and audit records, resolve disputes, prevent fraud, enforce agreements, and meet legal, accounting, or payment obligations. Some records may remain after an account or listing is removed when retention is required or reasonably necessary.

9. Security

StarRise uses access controls, authenticated functions, database security rules, audit records, and established service providers to protect information. No online system can guarantee absolute security. Members should use a unique password, protect their devices, and report suspicious activity promptly.

10. Your choices

• Review and update available profile information through your StarRise account.
• Choose what optional information to publish publicly.
• Request help accessing, correcting, or deleting eligible account information through Contact & Support.
• Close or stop using your account, subject to transaction, safety, audit, and legal retention requirements.

11. Children

StarRise accounts are currently intended for adults who are at least 18 years old. StarRise is not directed to children under 13 and does not knowingly permit them to create accounts. If you believe a child has provided personal information improperly, submit a support request so it can be investigated.

12. United States operations

StarRise is operated from the United States. Information may be processed in the United States and in other places where platform service providers operate, subject to their safeguards and applicable law.

13. Policy changes

This policy may be updated as StarRise develops. The effective date will be revised when changes are published, and additional notice will be provided when required by law.

14. Privacy contact

Privacy questions or requests can be submitted through the secure StarRise support page. Select Account & Privacy and explain the request.